Meet the Team

Say hello to our team! This lovely bunch of people pride themselves on delivering a friendly, knowledgeable and efficient customer service. As our first line of support, they’re on hand to offer you impartial, expert advice and help you solve your problems quickly.

Every day we’re dealing with customer calls ranging from minor technical queries through to emergency breakdown repairs – so you’ve come to the right place! It’s our goal to make your experience with us as easy and painless as possible…

Tony Lock
Technical Services Manager

Tony is the strategic thinker, continually working with his team to achieve a common goal – to be the best in the industry for service – and that means everything from the company’s engineering capability to how we work with our customers.

Get in touch with Tony on tony.lock@terex.com

                          Array
(
    [id] => 3464
    [alt] => 
    [title] => tony lock
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock.jpg
    [width] => 1224
    [height] => 1632
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-768x1024.jpg
            [large-width] => 768
            [large-height] => 1024
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/tony-lock-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Kevan Roberts
Technical Assistance

Want to talk technical? Then Kev is your man.

He’s our go-to-guy for all things technical and spends his working life on the phone to our customers, engineers and manufacturers…identifying and resolving technical issues.

Get in touch with Kev on kev.roberts@terex.com

Meet the team
                          Array
(
    [id] => 482
    [alt] => Meet the team
    [title] => Kev_Resized
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized.jpg
    [width] => 208
    [height] => 208
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized.jpg
            [medium-width] => 208
            [medium-height] => 208
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized.jpg
            [large-width] => 208
            [large-height] => 208
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/Kev_Resized.jpg
            [brand-thumbnail-width] => 120
            [brand-thumbnail-height] => 120
        )

)
                        
Natalie Hedges
Service Support Manager

Natalie is passionate about customer service. Working with her team, she strives to ensure the needs of our customers are being met and that we’re constantly seeking new ways to improve our service. If you have any suggestions – she’d love to hear from you!

Get in touch with Natalie on natalie.hedges@terex.com

                          Array
(
    [id] => 3472
    [alt] => 
    [title] => Natalie Hedges
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Natalie-Hedges-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Kimberley Simmons
Service Support

Kimberley is 50% of our ‘planning’ team, which means she spends her work life talking to customers about pre-booking their Thorough Examination & service visits, quoting maintenance plans and generally being helpful in getting an engineer out to you!

Get in touch with Kim on kim.simmons@terex.com

                          Array
(
    [id] => 3470
    [alt] => 
    [title] => Kim Simmons
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons.jpg
    [width] => 1224
    [height] => 1632
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-768x1024.jpg
            [large-width] => 768
            [large-height] => 1024
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Kim-Simmons-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Laura Parton
Service Support

Laura is the other 50% of our ‘planning’ team, working with Kim to book our customers site visits. You can talk to her about maintenance plans, pricing to suit your budget and what LOLER 98 means for lift owners…

Get in touch with Laura on laura.parton@terex.com

                          Array
(
    [id] => 3440
    [alt] => 
    [title] => nobody_f.original
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original.jpg
    [width] => 1024
    [height] => 1024
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original-300x300.jpg
            [medium-width] => 300
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original.jpg
            [large-width] => 1024
            [large-height] => 1024
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2015/09/nobody_f.original-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Tara Creaney
Service Controller - North

Tara is our Service Support Co-Ordinator for Scotland. To find an engineer in her area please go to our Find an Engineer page.

                          Array
(
    [id] => 3473
    [alt] => 
    [title] => Tara Creaney
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Tara-Creaney-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Contact Details
T 01952 671408
Jo Patterson
Service Controller - South

Jo is our Service Support Controller for the South. To find an engineer in her area please go to our Find an Engineer page.

                          Array
(
    [id] => 3469
    [alt] => 
    [title] => jo Patterson
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/jo-Patterson-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Contact Details
T 01952 671402
Claudia Cirenza
Service Controller - Midlands

Claudia is our Service Support Co-Ordinator for the Midlands. To find an engineer in her area please go to our Find an Engineer page.

                          Array
(
    [id] => 3466
    [alt] => 
    [title] => Claudia Cirenza
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Claudia-Cirenza-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Contact Details
T 01952 671413
Jayne Hatton
Service Controller - East

Jayne is our Service Support Co-Ordinator for the East. To find an engineer in her area please go to our Find an Engineer page.

                          Array
(
    [id] => 3468
    [alt] => 
    [title] => Jayne Hatton
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton.jpg
    [width] => 1224
    [height] => 1632
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-768x1024.jpg
            [large-width] => 768
            [large-height] => 1024
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Jayne-Hatton-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
Contact Details
T 01952 671414
Molly Clarke
Service Support

Molly supports our controllers, prepares your quotations and helps with our customer care – we strive for 100% satisfaction with our services!

Get in touch with Molly on molly.clarke@terex.com

                          Array
(
    [id] => 3471
    [alt] => 
    [title] => Molly Clarke
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/Molly-Clarke-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        
James Hartshorne
Service Support

James is part of our Service Support team looking after our repair & refurbishment centre jobs. He’s key in making sure everything runs smoothly from start to finish.

Get in touch with James on james.hartshorne@terex.com

                          Array
(
    [id] => 3467
    [alt] => 
    [title] => James Hartshorne
    [caption] => 
    [description] => 
    [mime_type] => image/jpeg
    [url] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne.jpg
    [width] => 480
    [height] => 640
    [sizes] => Array
        (
            [thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne-150x150.jpg
            [thumbnail-width] => 150
            [thumbnail-height] => 150
            [medium] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne-225x300.jpg
            [medium-width] => 225
            [medium-height] => 300
            [large] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne.jpg
            [large-width] => 480
            [large-height] => 640
            [easy_testimonial_thumb] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne-50x50.jpg
            [easy_testimonial_thumb-width] => 50
            [easy_testimonial_thumb-height] => 50
            [detail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne-75x75.jpg
            [detail-width] => 75
            [detail-height] => 75
            [brand-thumbnail] => http://www.platformservicerepair.co.uk/wp-content/uploads/2017/06/James-Hartshorne-186x120.jpg
            [brand-thumbnail-width] => 186
            [brand-thumbnail-height] => 120
        )

)
                        

Testimonials

We have had the good fortune of dealing with the IAPS Group for some years, and we benefit from a professional service from all levels within the company. The engineers that attend our breakdowns have a great level of knowledge and expedite our problems efficiently. The contact level from within the office via email is informative and updated quickly if the situation requires spares. In all, we’re very pleased with the service.

Fast Plant, Swindon 

<< Prev
Next >>
Need a quote? Call our team on 0845 108 4000 for availability and a price to supply & fit, alternatively live chat with us!

Continue to browse parts